Last updated: 30th Oct 2026
We want every Marks order to reach you safely and on time. This policy explains where we ship, how long an order takes, what it costs, and what to do if something goes wrong.
Where we ship
We currently ship to [India only / India and selected international destinations]. Enter your pin code or country at checkout to confirm that we deliver to you.
Order processing
Orders are packed and dispatched within [1 to 2 working days] of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Personalised or engraved products need extra preparation time. We will tell you the expected dispatch date when you place the order.
Delivery time
Once dispatched, orders usually arrive within [delivery time, for example 3 to 5 working days for metros and 5 to 8 working days for the rest of India]. Remote or hard-to-reach areas may take longer.
These timelines are estimates from our courier partners. They are not guaranteed, and a delay does not entitle you to cancel an order that has already been dispatched.
Shipping charges
Shipping charges, if any, are calculated and shown at checkout before you pay. [Shipping is free on orders above ₹[amount]. / Shipping is free on all orders.] Charges for returns are covered in our Refund and Returns Policy.
Tracking your order
When your order is dispatched, we email you the courier name and tracking number so you can follow your parcel. If you have not received tracking details within [2 working days] of ordering, write to info@markslifestyle.in with your order number and we will check straight away.
Delivery address
Please check your delivery address, pin code and phone number carefully before you pay. Couriers need a working phone number to arrange delivery.
- We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.
- An address can be changed only before the order is dispatched. Contact us as soon as possible.
- If a courier cannot deliver after repeated attempts, or the parcel is refused, it comes back to us. We will contact you to arrange re-delivery, which may carry an additional shipping charge.
Damaged or tampered parcels
Please do not accept a parcel that is visibly damaged or tampered with. If you notice damage only after opening it, contact us within 48 hours of delivery with:
- your order number;
- clear photos of the parcel, the packaging and the product;
- an unboxing video, if you have one. It helps us resolve the issue faster.
Once we confirm the problem, we will replace the product or refund you in full, as explained in our Refund and Returns Policy.
Delays
Deliveries are sometimes delayed by weather, strikes, festivals, courier issues or other events outside our control. We will keep you informed and do our best to get your order to you as quickly as possible.
Questions
For anything about shipping, write to info@markslifestyle.in . Our team is available Monday to Saturday, 10:00 am to 6:00 pm.