Last updated: 30th Oct 2026
We take great care in making and packing every product. If something is not right, we are here to help. This policy explains how returns, exchanges, cancellations and refunds work.
Return window
You can request a return or exchange within 7 days of delivery. Requests made after 7 days cannot be accepted, except for damaged, defective or wrong products reported within 48 hours as described below.
Conditions for a return
To be eligible, the product must be:
- unused, undamaged and in the same condition in which you received it;
- in its original packaging, with all boxes, tags, cartridges, pouches and accessories;
- returned with the invoice or order number.
We inspect every returned product. If it does not meet these conditions, we may decline the return and send the product back to you.
Products that cannot be returned
- Personalised, engraved or custom-made products, unless they arrive damaged or defective.
- Products that have been used, inked, written with, or damaged after delivery.
- Opened ink bottles, cartridges and refills.
- Gift cards, and products bought on final sale where this is stated on the product page.
Damaged, defective or wrong products
If your product arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the product and its packaging. An unboxing video helps us resolve the issue faster.
Once we confirm the problem, we will replace the product or refund you in full, including the shipping charges you paid. In this case we also cover the cost of returning the product.
How to request a return
- Email us at info@markslifestyle.in or use our contact page. Include your order number, the product you want to return and the reason.
- We reply with return instructions. Where reverse pickup is available for your pin code, we will arrange it. Otherwise we will share the address to send the product to.
- Pack the product securely in its original packaging, with everything that came with it.
- Once we receive and inspect the product, we confirm your refund or exchange by email.
Refunds
Approved refunds are made to your original payment method within 5 to 7 working days of approval. Your bank or payment provider may take a few more days to show the amount in your account.
Original shipping charges are not refundable. Return shipping costs are borne by you, unless the return is because of our error, meaning a damaged, defective or wrong product.
Exchanges
If you would like a different colour or model, we are happy to exchange your product, subject to availability. If the new product costs more, we ask you to pay the difference. If it costs less, we refund the difference to your original payment method.
Cancelling an order
You can cancel your order before it is dispatched by emailing info@markslifestyle.in with your order number. We will refund the full amount to your original payment method.
Once an order has been dispatched it can no longer be cancelled, but you may return it under this policy after it is delivered. Personalised orders cannot be cancelled once personalisation has started.
Questions
For anything about returns or refunds, write to info@markslifestyle.in . Our team is available Monday to Saturday, 10:00 am to 6:00 pm.